Frequently Asked Questions

 

Who makes Iris Elm Jewelry?

Iris Elm Jewelry is all made by me, Erin, in the Twin Cities of Minnesota. My unique jewelry is made with much thought, care, and time going into every piece. For my beadwork jewelry, each bead is individually handwoven to form the design, a process that for some pieces can take hours. I also handcraft the metalwork and wire-wrapped pieces. For my resin flower jewelry, all the flowers are handpicked here in Minnesota, pressed and dried by me, then encased in resin which is a multi-stage process. I truly love creating unique and special jewelry!

How do I determine the size of your jewelry?

The full measurements are listed in every description, and shown in at least one or two of the photos. Most of my jewelry is photographed with a life-sized mannequin as well as next to a pencil, to show scale. If you are unsure of how the jewelry will look on you, I recommend comparing the measurements to that of your favorite jewelry at home.

Please note: Colors may vary slightly due to lighting conditions and monitor display settings. Items are photographed using the closeup setting, causing them to appear larger than in real life. For accurate dimensions, please read descriptions carefully and view all photos.

How Will I Know When My Order Is Shipped?

When you shipment begins its journey to you, you will receive a confirmation email with your tracking number.

How Soon Will I Get My Order?

Once payment is received, I usually mail next business day.

Items shipped within the US are mailed via USPS First-Class Mail Service with delivery confirmation. Once shipped, packages usually arrive within 3 to 5 days, give or take. {During holiday season please allow for possible delays} Shipping upgrade to USPS Priority Mail is also available.

International orders are mailed USPS First Class International; tracking and delivery confirmation may not be available for all international orders. International orders can take anywhere from 10 days to 8 weeks to reach their destination.

For more information please visit Shipping & Returns.

Do You Ship Internationally?

International countries that I ship to are: Canada, Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Iceland, Ireland, New Zealand, Norway, Sweden, Switzerland, and the United Kingdom.

I Am Located Outside Of The United States, Will I Be Charged A Customs Fee?

Unfortunately I have no way of knowing if you will be charged. I am not personally involved with international customs and do not collect any fees, and therefore am not responsible for any customs fees that may be incurred. If you are concerned I recommend checking with your own country for more information.

For the UK, VAT at 20% is due on all items over £15 in value, plus an additional £8 Royal Mail handling charge.

For more info visit Shipping & Returns.

How Is Your Jewelry Packaged?

All jewelry will arrive to you ready for gift giving, in a paper box that is tied with a pretty ribbon.

If you purchase multiple items, to be more eco-friendly and cut down on shipping costs, I will combine the jewelry into one box. If you need each item boxed separately, you can mark order as gift at checkout or contact me here.

I will mail your order in a small, yellow bubble mailer. Larger orders and Priority Mail orders will usually be mailed in a box.

IS GIFT MESSAGING Available?

At checkout, you have the option to mark your order as gift and leave a gift message.

**Please note that for orders outside of the U.S., I will not mark order as gift on customs form and am required to include an invoice.

Do you do custom orders?

No, I am not taking any custom orders at this time.

If you have any questions though, I am happy to answer and will get back to you as soon as possible.

How Can I Pay?

I accept credit card payments as well as PayPal.

Is My Credit Card Information Protected?

All transactions are secure and encrypted.

What are your privacy policies?

I am completely committed to protecting the privacy of my customers. Your privacy is important to me and as such, I want to assure you of the following:

The address and information you provide to Iris Elm Jewelry is ONLY to enable me to create a shipping label & send your order to you, and for legal reasons (like paying taxes). I do NOT use it for any other purpose, nor do I ever share that information.

What is your return policy?

If for whatever reason you decide to return your purchase than I ask that you please kindly contact me first.

Purchases must be returned in new condition and original packaging. Please contact me within 14 days of receipt and return item within 21 days of receipt for refund minus shipping costs.

Shipping costs to return the item is the responsibility of the buyer. I do not provide return labels.

A refund of the purchase price (minus shipping costs) will be promptly issued once I see the item is in new and unworn condition.

How do I care for my jewelry?

For more information, please visit Jewelry Care.