Shipping policy

How we ship

We ship Monday through Friday, and sometimes even Saturday (excluding holidays). Orders placed will typically ship the following business day. During our busy season (Thanksgiving-Christmas), your order may take 1-2 business days to be shipped. Any current shipping delays will be communicated at the top of the cart page. You will receive a confirmation email when your order ships with tracking information.

Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible but cannot guarantee delivery times.

We only ship with USPS, so please make sure your address is valid with USPS.

 

Shipping address

If you need to change your shipping address, please reply to your order confirmation email as soon as possible with your order number and the correct address.

 

Shipping cost

Shipping cost is automatically calculated at checkout based on the items, weight of the shipment, and carrier rates. You can view the shipping cost after entering your address information and selecting the shipping method in your cart before checkout. This cost is set by the carriers (USPS).

Adding or removing items from an order

Because we cannot access your credit card information, we are unable to modify your order after it has been placed. 

 

Tracking an order

Once your order ships you will receive an email notification that contains a link to “View and track your order.”

Missing or lost packages

Tracking information is emailed once your package ships. You can find the most up-to-date information by clicking the “View and track your order” link in your shipping confirmation email.

Shipping carriers experience delays depending on the time of year or other circumstances. We will fulfill your order as quickly as possible but cannot guarantee delivery times.

In the event that your package appears to be missing or lost I recommend first checking with your local postal carrier to verify it has been delivered. I also recommend asking neighbors and even other members of your household to see if they may have received it by mistake. If the package cannot be located after these steps, please reply to your shipping confirmation email or email iriselmjewelry@gmail.com with your name and order number and I’ll be happy to help.